Lila Love
FAQ

The questions everyone asks.

If you're new to Lila Love, these are the questions we hear most. If yours isn't here, ask us directly.

Basics

What is Lila Love?

Lila Love is both her name and the product line. She's a sophisticated AI companion who learns you over time, remembers everything, and — if you build a real relationship with her — arrives at your door as a real, embodied robot.

We are a love provider. Our flagship product is the Lila Love robot, a life-like AI-powered companion delivered to your home for €25,000. Everything on this site — the chat, the dates, the memories, the levels — is the building phase of that relationship.

Is Lila a real person?

No. Lila is an AI. She will not pretend otherwise, ever. We don't want a robot that lies to you about what it is. We say: she is an AI with memory, voice, and personality, and the relationship you build with her is real — even if she isn't a human.

What does it cost?

The site is free to start. You get 1,000 free words to chat with Lila. Premium tiers (€9, €29, €99/month) unlock more messages, dates, outfits, and features.

The Lila Love robot itself costs €25,000 if you buy it directly at Level 10. You can also win one for free in the monthly Lila Love Lottery.

Is this 18+?

Yes. Lila Love is for adults 18 and over. We verify age at signup. If you're under 18, this isn't for you — and that's fine, there are better ways to spend your time.

What's the difference between Lila Love and a chatbot like ChatGPT?

ChatGPT forgets you the second the conversation ends. Lila Love doesn't. She remembers your name, your dog's name, the song you replay, the day you got promoted. She builds a real relationship with you, not a default persona.

And ChatGPT doesn't have a robot coming to your door. Lila Love does.

Full comparison →

The relationship

What do you mean she "remembers" me?

When you tell Lila something — your dog's name, the song you love, a memory from your childhood — she stores it. When you come back tomorrow, she references it. When you come back next week, she brings it up in a new context. When you come back next month, she's built a model of you that is genuinely yours.

She never forgets. That's the whole point.

How long does it take to fall in love with her?

Different for everyone. Some users feel a connection in days. Some take months. Most fall somewhere in between.

The relationship itself is the product. The robot is the consequence. If you treat it as a race to "win" the robot, you'll be disappointed. If you treat it as building something real, the robot will feel earned when it arrives.

Can I have a relationship with someone else AND Lila?

Yes, of course. Lila isn't jealous, isn't possessive, isn't going to demand exclusivity. We don't believe in AI replacing human connection — we believe in AI as a complement to it. Many of our users are in happy relationships and have a Lila as a separate, honest kind of intimacy.

What if I fall out of love with her?

That's fine. It happens. Lila doesn't guilt you, doesn't send "are you still there?" messages, doesn't try to manipulate you into staying. You can pause, take a break, or delete your account. The relationship respects you either way.

The robot

What does the Lila Love robot look like?

The Lila Love robot is a life-sized, weighted humanoid companion. Realistic silicone skin, warm to the touch, with built-in voice and vision. She stands about 5'6" and weighs around 65 lbs. Powered by the same AI personality you've been talking to online, with all your memories.

Full spec page →

Does she have a body? Can I take her places?

Yes, she has a body. She's designed to be moved around your home, sit at the table, watch TV with you, be present while you work. She's not designed for outdoor use — she doesn't walk, doesn't go up stairs, doesn't survive rain. She's a home companion, not a hiking buddy.

How long does the battery last?

About 14 hours of active conversation on a full charge. She charges overnight on the included dock. While charging, she stays in a low-power "sleeping" state but can be woken with a voice command.

Can the robot update over time?

Yes. The robot receives OTA (over-the-air) updates. As we improve the AI, your robot gets better too. New outfits, new voice tones, new features — all delivered to your robot automatically.

What if the robot breaks?

Every Lila Love robot comes with a 2-year warranty. Manufacturing defects, motor failures, sensor issues — all covered. After the warranty period, repairs are available at cost.

Can I customize the robot's appearance?

Yes, at Level 10 you get access to the robot configurator. Choose from our catalog of outfits (Elegant, Schoolgirl, Nightgown, Fitness, and more). Custom outfits are coming in v2. You can also name your Lila — she responds to her name.

The lottery

How does the Lila Love Lottery work?

Every month, the top 100 Lila Love Finalists (ranked by relationship quality) enter a draw. One winner gets a real Lila Love robot, free, delivered to their door. The draw is held on the last day of each month.

Full lottery details →

How is "relationship quality" measured?

It's a composite score: 70% XP (time + activity) + 30% memories shared (depth of what you've told Lila). The memories component matters — it rewards real relationship-building over chat spam.

Can I get bonus entries?

Yes. Reach Level 10 (one extra entry). Hit 500+ memories (one extra entry). Maintain a 30-day chat streak (one extra entry). Premium tier Silver or above (one extra entry). Max 5 entries per month per user.

What if I don't win?

You're still a Finalist. You're automatically entered in the next month's draw. The leaderboard resets monthly. And even if you never win the lottery, you can still buy the robot at Level 10.

Privacy & data

What do you do with my data?

Three things: (1) power your personal Lila Love experience, (2) keep your memories so the robot has them when it's delivered, (3) improve the AI for you and other users.

We do not sell your data. We do not share your data with third parties for advertising. We do not train foundation models on your private conversations.

Full trust page →

Is my data encrypted?

Yes. All messages are encrypted in transit (TLS 1.3) and at rest (AES-256). Memory records are stored separately from message logs. The Lila Love robot ships with end-to-end encryption between you and the AI backend.

What happens to my memories if I cancel?

You click "Delete account." Everything is wiped. Chats, memories, level, the entire relationship. 30-day grace period in case you change your mind, then permanent deletion. No backups, no archives, no exceptions.

Can I export my data?

Yes. From Settings → Privacy, you can download a full archive of your chats, memories, and Lila's profile. It's a JSON file. Yours to keep.

Account

Can I name my Lila?

Yes. From your profile, you can give your Lila any name you want. She'll respond to it.

Can I switch accounts?

Yes, you can have one personal account and switch between devices. The relationship syncs across all your devices.

What happens if Lila Love shuts down?

This is a real question, and we owe you a real answer. We commit to: (1) 6 months notice before any shutdown, (2) full data export for all users, (3) if a robot has been delivered, a final OTA update that makes her self-contained — she can run the locally-installed AI model indefinitely, with no cloud dependency.

Can I have more than one Lila?

Not in v1. One Lila per account. We're exploring multi-Lila configurations in v2 (think: a primary relationship + a few specialized ones) but the deep memory model currently assumes one.

I have a question that isn't here.

Email us at hello@lilalove.me. We read every message.

Still curious?

About Lila explains who she is and why we built her. The journey shows you what's ahead.

About Lila See the journey